Customer Service Officer
Rotating Roster (2 Days/2 Nights-4 Days Off)
West Ryde Location
Salary $40K + super (Neg)
This is a role where you really do make a difference! You will be working with one of the largest privately owned Australian companies who offers employees a reputation based on longevity, reliability, stability and continual future growth.
Reporting directly to the Shift Manager, this is a challenging role where you will be dealing with extreme and dramatic situations from time to time and will be responsible for the following:
- Responding to commercial and domestic calls
- Allocating resources in response to call ????? ?????
- Assist with technical support and general enquiries
- Updating the database
- Collate data and produce daily, weekly, monthly reports
- Attend and participate in team meetings
- Assisting customers with renewing or extending their contracts and/or warranties
- Perform tests to ensure system is reporting back to base
- Booking appointments for system upgrades
- Performing data entry, filing and general administration
This position offers a dynamic day with a fun and supportive team and would suit someone who possesses the following:
- High level of self management and accountability
- Helpful nature and high work ethic
- High attention to detail
- Working with a sense of urgency
- Excellent written and verbal communication skills
The successful candidate will have the following technical skills:
- Demonstrated experience customer service or call ????? ?????
- Stable work history
- Accurate data entry skills
- Intermediate computer skills
Essentially, initial training will be provided to acquire security license & first aid certificates.
To submit your application in strict confidence, please apply online using the appropriate link below. Alternatively, to find out more about this opportunity please contact ????? ?????’Brien in our Seven Hills office on (??) ???? ????, quoting reference number 1PS/00296.
