If you want to build a great career, then this will interest you.
As a leading media and communications company, and one of Australia's most iconic brands, Telstra offers talented and motivated people the opportunity to grow and develop an outstanding career.
Telstra promotes a fun, vibrant and outgoing culture where people are recognised and rewarded for their hard work. As an innovator in our market, we are able to offer employee benefits and incentives that are unrivalled by our competitors. You will also undergo comprehensive training and development programs to ensure you are equipped and informed to provide the best possible service to our customers.
The role…
As a my[place] consultant, you will be responsible for technical advice and assistance to Telstra customers on our whole range of mobile, internet and home phone products.
Your role will be to tutor customers on the use of their products. This could involve anything from setting up email on a handset, or setting up their Big Pond internet at home or showing a customer how to send MMS to helping out with any technical question any of our customers may have .
You will need to have a passion for technology and be curious about how technology works. You will be able to translate complicated technical terms into language that is understood by all our customers.
Although you will be given extensive training, you must be a self starter in terms of researching and discovering more in-depth information about new products as they arrive on the market.
As this is a customer facing role, you will have a strong customer service background, with some sales experience thrown in for good measure.
It is vital that you are able to build rapport with your customers and make them feel comfortable in asking for assistance from the my[place] team.
This is an amazing opportunity to become an expert in our products and services by helping people gain the most from them.
(please note this not an IT help desk role)
The rewards…
Telstra supports and rewards great work with performance incentives. We also give you access to a range of lifestyle products and services just by working here.
We provide flexible work rosters, and fun, dynamic and rewarding workplaces that actively support diversity.
You can continue to be a part of one of Australia's most iconic, stable and successful companies, get to work with the best products and services, and be at the forefront of the telecommunications and media revolution!
