Technical Support Officer – Personal Computers

 

A broad range of benefits

Flexible working hours

Temporary full time (3 month contract)

Information Management

 

The Toowoomba region is about balance – balance between work and play, between urban and rural lifestyles, between recreation and education and between affordability and investment potential. Toowoomba RegionalCouncil prides itself on having flexible working arrangements in place to help staff achieve work and life balance. 

 

Toowoomba Regional Council is servicing a regional population of 151,000 with a staff of 1,600. The rapidly growing region offers a wealth of opportunities for those looking for a rewarding career based in one of South-East Queensland's most sought-after areas.  It offers all the benefits of urban and country living including some of Australia’s finest education facilities, highly regarded health services and a growing reputation for restaurants, coffee shops and wineries. 

 

Your skilful and valuable contribution to the information management team will make a real and satisfying difference to the employees of the region. You are likely to appreciate the great benefits of living and working in a region endowed with all modern city amenities, and with the charm and natural beauty of country life. 

 

You will be responsible for providing first and second-level technical support to users of Council’s personal computer hardware, peripherals and software, via telephone support through the IM Branch Help Desk service and via on-site support at remote office and District Service Centres. You will participate in rostered day visits to District Service Centres and Offices to provide proactive onsite support services.

 

You will also install and support new and upgraded versions of personal computer application, operating system and network client software, consistent with Council’s standard operating environment (SOE), install and configure personal computer components and peripherals and provide preliminary analysis of faults in personal computers and peripherals.

 

Other duties include providing basic systems administration support, based on established standards and procedures, including:

• Creation and management of user profiles;
• Creation and management of network printer queues and configurations; and
• Management of user rights to corporate system applications, network folders, files and printers.

 

Qualifications required are: 

 

• Degree/Associate Diploma from a recognized University, with relevant experience; OR a combination of extensive experience, expertise and competence; and
• Industry related qualification, such as: Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), etc; is highly desirable.

 

To apply: The Position Description, Employee Benefits, Application Cover Form and How to Apply form are available online.

 

Applications must include: the Application Cover Form; your statement addressing the Key Selection Criteria; and your resume.

 

Want more information? Contact Rodney Kuhn on (??) ???? ????.

 

To find out more about this position, salary and employee benefits please visit our website - www.toowoombaRC.mycareer.com.au

 

Closing date: 5pm Monday 9 November 2009.

 

No referrals from Recruitment Agencies will be accepted