Application Support / Test Analyst

 

Technology services organisation

CBD location

Circa 85kpkg commensurate with experience

Key responsibilities:

• Prioritise and respond to all issues with a sense of urgency
• Communicating directly with customers over complex issues
• Problem solving complex issues by collaboration and effective research
• Servicing both internal and external stakeholders through regular communication updates
• Understand all technical aspects of the supporting systems including hardware and network
• Understand in depth the business requirements, rules & logic behind the supporting business systems
• Ensure the systems meet performance and availability SLA expectations
• Pro-actively and pre-emptively identify potential issues and subsequent plan and resolve these issues to provide systems scalability and availability
• Work closely with "hands-on" support team and provide back-fill support as required.

Key requirements

• Very strong communication skills, both verbal and written
• Strong testing background
• Understanding of both automated and manual testing concepts
• Strong customer service focus
• Technical analysis and problem-solving skills
• Ability to prioritise and respond to critical issues in a timely & appropriate manner
• Self-motivated and has initiative to follow-up on issues and can work semi-supervised
• Technical documentation skills
• Understanding of SDLC process
• Professional engineering ????? ????? qualifications an advantage
• Intermediate to advanced Windows Server administration skills both for web application environment (web /database server) and desktop server environment. (IIS, SQL Server 2005, MS Sharepoint a bonus)
• Intermediate relational databases concepts and skills. Working knowledge of SQL language and MS SQL Server
• Intermediate knowledge and skills of general database administration concepts and tasks: creation, backup and restore, tuning etc

Please send your CV to: ???@???.???, or call ????? ????? on (??) ???? ???? for further information.