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Tourism Operations Supervisor

Tourism Icon

Strong Performance Element

Leadership Opportunity

An exciting opportunity exists for an experienced professional to join our Tourism team as Tourism Operations Supervisor.

JOB DESCRIPTION:

This full time position is responsible for the day to day management of our Tour Guiding team including managing the day-to-day Sydney Opera House tourism operation, including the ability to maintain and identify strategies aimed at the effective delivery of tourism products and services.

Ensuring ????? ????? quality of customer service is provided to all customers, and contributing and overseeing the efficient administration of tourism services including rostering, timekeeping, payroll management, cost recovery, cost efficiencies and some general administration.

Another key component of this role is to view operational issues/decisions in a commercial context, always mindful of the financial outcomes for the business and working closely with all Key Relationships to ensure the delivery of guided tours and marketing/promotional activities. Building and maintaining solid internal working relationships is key to the position.

SELECTION CRITERIA:

1. An aptitude for the supervision, coordination and management of   staff

2. Sound organisational skills for planning, organising, and coordinating work priorities for the guiding team

3. Strong skills for day-to-day and formal performance management

4. Highly energetic approach to work, with a high customer service ethic

5. Basic computer skills

6. Self-motivated and able to work unsupervised at times

7. Some weekend work required

8.  Strong leadership, communication and interpersonal skills

EMPLOYMENT CONDITIONS:

Job Status:       Temporary (12 Month Contract)

Position No:      SOH124

Salary Package:Base Salary of $67,928 pa

Salary Notes:    This position is covered by the SOH Enterprise Agreement 2006

TO APPLY:

Applicants must address all the selection criteria. It is important to provide as much information on your skills, experience, abilities, etc., appropriate to the job. You should demonstrate how you meet the selection criteria by drawing on your past experience and highlighting the skills you have gained or developed as a result. These should then be put into context by describing specific examples which will give us a clear insight into your suitability for the job and enable us to make a more informed decision.

Applications should be submitted online at Sydney Opera House - Recruitment

INQUIRIES NAME:        Paula Giokaris

INQUIRIES PHONE:      (??) ???? ????

INQUIRIES EMAIL:        ???@???.???

APPLICATIONS CLOSE MIDDAY THURSDAY 19th NOVEMBER 2009

All applicants must apply online at http://mycareer.com.au