Experienced Customer Consultant

 

REAL opportunity for career advancement

Senior role responsibilities

Truly exceptional working culture

This is an opportunity for an experienced customer service professional with a highly developed service ethic and well honed professional communication skills.

You will be joining an organisation with a focus on the customer experience and an emphasis on quality. This financial giant has a real focus on developing staff internally and are seeking to employ a consultant with both the motivation and the capacity to become a future leader in the organisation.

Your role will entail the management of external communications with clients that have escalated issues that need careful management toward resolution. Your professional, courteous and credible communication skills along with your existing knowledge of investment products and financial markets will ensure that these clients receive the highest level of service possible.

To succeed in this role you will ideally possess:

• A base of experience in financial services - ideally in managed investments
• Strong customer service experience - ideally from a call ????? ?????
• Impeccable professional communication skills including refined letter writing ability
• An interest in progressing in a long term career in financial services
• Leadership potential
• RG 146 compliance would be favourable