Sales Team Manager - Direct Insurances
Sales Team Manager – Direct Insurances
- True work/life balance
- Fantastic career development opportunities
- Comprehensive well-being program
ING Australia (INGA) is one of Australia’s leading Fund Managers, Life Insurers and Investment Providers, with over $46.6 billion in funds under management. Direct Insurances (DI) is INGA's fastest growing business, specialising in providing life, consumer credit and general insurance solutions to customers and partner organisations. DI provides innovative product solutions through direct marketing, telemarketing, intermediary and internet distribution channels.
An exciting opportunity has become available for a Sales Team Manager to achieve the agreed business results through building a capable and motivated team. And thus success will be measured by the business results achieved in line with the business unit’s KPI’s, culture and values. This role will be based in our Kent Street office until early 2010 when it will move to our Parramatta office.
The main responsibilities of the role are:
- To build a team culture of customer service, teamwork, ownership and accountability. Provide strong leadership, motivation and direction to a team working in a high pressured environment.
- Proactively build and maintain relationships with all Customer Service Managers and INGA Management. Regularly and proactively recognise and manage individual and team performance.
- Lead and develop process improvement initiatives that lead to cost effective service excellence.
- Various operational responsibilities including maintain quality, workflow/call ????? ????? regular team reporting. Direct the day to day achievement of the set Key Performance Indicators.
Essential skills required for the role are:
- Solid experience in a leadership role in a call ????? ????? administration environment ideally from an insurance environment
- Understanding of insurance products as well as industry trends
- Demonstrated experience in process improvement initiatives
- Outstanding relationship building skills with customers, peers, staff and other key stakeholders
- Excellent written and verbal communication skills
- High degree of accuracy and attention to detail
- Analytical and problem solving skills
- Preferred skills are:
- Tertiary or industry qualifications
- Leadership experience in Insurance/Financial Services
- RG 146 Compliant to provide General Advice in Insurance
To apply for this role, please forward your resume and complete the attached application questionnaire. Candidates that are successful also be background checked.
