Customer Care Specialist
Customer Care Specialist
- Is 2009 the year for you to further progress your career at ING?
- Supportive & engaged Management
- Empowering ????? ?????
As one of Australia's leading Fund Managers, Life Insurers and Investment Providers, ING Australia is committed to providing our staff with a balanced lifestyle. This includes opportunities for career progression, a comprehensive well being program and a variety of other benefits including social club, salary packaging options, corporate casual dress, international career options and flexible working arrangements.
ING Australia is seeking a Customer Care Specialist to join our Customer Care Team. This position is responsible for the end to end management of complaints and complex enquiries for Employer Super, Life Risk, Trust, Pensions and reports to the Customer Service Manager.
The key responsibilities of this role include:
- The acknowledgement and finalisation of complaints and complex enquiries within the published service standards
- Assist with quality assurance checks of complaints and complex enquiries
- Review and enhance processes to maximise the efficiency of complaint resolution and customer service
- Identify complaint trends and assist Employer Super to address customer service complaints
To secure this exciting opportunity, you will have at least 2 years experience in a customer service role with a significant understanding of key legislation, regulations and product requirements. The successful Candidate will have the ability to analyse and make recommendation from team reports as well as the ability to operate under pressure, with conflicting priorities.
An attractive salary and benefits will be provided; fast paced, friendly team environment; and CBD location.
To apply for this role, please forward your resume once completing the attached application. Candidates that are successfully short listed for this role will go through a series of competency/personality tests and will also be background checked.
