TEAM LEADER - ATM - INBOUND CALL CENTRE
CBD LOCATION
TEAM LEADER
ATM CALL CENTRE
Our Client is a leader in the supply and operation of ATM networks and due to their ongoing expansion seek to appoint a switched on Team Leader to assist in the management of their call ????? ?????.
Reporting to the Contact Centre Manager this role will have the following responsibilities:-
- Management of team in day to day operations, with full accountability for performance in the manager’s absence
- Efficient management of rosters to ensure staffing levels are matched with forecast activity levels, and are in line with budgeted costs
- Provide senior point of contact for customers regarding escalation of issues, and in operational review meetings
- Coordinate and conduct the efficient handover of each shift ensuring ????? ????? are communicated and actioned
- Assist with coaching, mentoring ????? ????? staff
- Attend and positively participate in monthly team meetings
- Prepare weekly/monthly reports as required
To be considered for this role you must be able to demonstrate experience in a similar role, having previously led a team of up to 10, ideally with at least 3 years contact centre / help desk experience.
Above all you will have great verbal and written communication skills, intermediate Excel and Word skills and be well presented. You will also be flexible and adaptable in your approach to your work and enjoy working as part of a small team in a growing business.
If this is the role you have been looking for please apply today.
For an initial chat contact Claire Boland on (??) ???? ????. Alternatively please forward your resume and cover letter via the link below or directly to ???@???.???
Please note only shortlisted applicants will be contacted.
