Help Desk Analyst - Legal

 

Industry Leader

Dynamic Team

Excellent Training and Development

If you are in a technical customer service role or a support role with limited scope then this is the opportunity for you...

Established in early 19th Century this organisation has risen to be recognised as a market leader, providing its services to 26 of the country's top 50 companies. With offices Australia wide and across the globe, their obsession with quality and commitment to excellence is the driving force in their success. There is currently an opening within their dynamic IT team for one candidate to set their career on the path to success.

On offer is an excellent remuneration package including many benefits.

To be successful in your application the following is required:

• Strong technical background in (MS Word, MS Excel and Outlook), able to provide first level support.
• Excellent written and verbal communication skills
• Outstanding customer service skills.
• Excellent telephone skills; able to deal with all situations and to portray a customer service attitude over the phone.
• Ability to work under pressure.
• Excellent problem diagnosis and solving skills.
• Attention to detail
• Previous law firm experience essential
• ITIL certification or knowledge of ITIL desirable

(This role will be supporting around 1400 internal users.)

If you are interested in learning more about this opportunity apply now, send your CV to ???@???.???