J.P.Morgan is seeking an experienced Production Support Manager to lead our Production Support team for our Worldwide Securities Services division (WSS) based in Sydney. This challenging role is a key position within the technology management team, leading a team of Application Support Specialists and Service Request Developers across multiple sites in the APAC region for a dynamic and complex business.

The Production Support team is responsible for the support and maintenance of both vendor and in-house built applications for the Australia and New Zealand line of business and works closely with both technology and business support units to ensure the timely resolution of issues.

For the right candidate there is an opportunity for real career progression in a business that is going through a period of growth.
 
Responsibilities:

• Manage a team of application support specialists and service request application developers in Sydney and Mumbai, partnering closely with the WSS Australia business.


• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners


• Proactively identify common root causes of issues and address to improve overall production stability


• Work with application vendors to schedule upgrades and enhancements


• Engage with WSS Technology project teams through the project life cycle to ensure successful delivery


• Work with WSS business and technology partners to plan and test the WSS Disaster Recovery plan


• Manage minor application enhancements (service requests) to meet the WSS business and client needs

Experience and Qualifications:

• Remote management, people management


• Proven experience in a similar role incident management, with prior team management experience in production support or application development in the financial services industry.


• Must have a thorough understanding of financial and banking applications, ideally in Custody, Fund Services or Fund Administration.


• Excellent interpersonal relationship, communication and presentation skills are paramount


• Comfortable and confident providing clear problem descriptions and guidance to senior business management in a time critical environment


• Experience in Disaster Recovery planning and test execution


• Exhibit leadership behaviour which supports the business and technology goals through creative thinking and strong problem management. Encourages others to persevere despite challenges, frustrations or difficulties faced.


• Bachelor's degree in Engineering, Computer Science, or Information Technology. Master's degree in Finance, Computer Science, or Information Technology is preferred


• Ability to handle multiple competing tasks in an ordered manner, prioritising to ensure business deliverables are met

To apply, please visit our career website at http://careers.jpmorganchase.com and apply online with Job requisition number 090059061.
 
J.P. Morgan's Worldwide Securities Services (WSS) safe keeps, values, clears and services securities and portfolios for investors and broker/dealers. The business is a global leader in providing innovative solutions, helping clients in more than 90 markets optimise efficiency, mitigate risk and enhance revenue through custody and investor services as well as securities clearance, lending and collateral management offerings. WSS is a leading securities custodian globally with $15.9 trillion in assets under custody.

In Australia and New Zealand, WSS provides these services to over 70 clients. The WSS Technology team supports the WSS business in Australia and consists of approximately 60 people based in Sydney and Mumbai.