Concierge Manager - Westfield Sydney Project

 

·         Rare opportunity to join a Top 10 ASX business
·         High profile retail centre offering ????? ????? the finest foods and international brands.
·         Join the team at Westfield CBD for a career in Sydney's most iconic retail precinct.
 
Westfield Sydney is situated in one of Australia's best retail locations and will represent the next generation in retail and become one of Westfield's global flagships.
This retail redevelopment will integrate Westfield's existing three sites into one iconic retail centre offering ????? ????? the finest foods and international brands.
 
Westfield is now seeking the expertise of a talented and experienced Concierge Manager with 5 star experiences to join our team. The Concierge Manager will be joining the team during ????? ????? and initially you will be responsible for developing policies and procedures and the recruitment of the Concierge team prior to the opening of the Centre. You will also be responsible for leading and managing the Concierge team to deliver a premium level tailor made shopping experience.
 
Key responsibilities:

• Developing 5 star policies and procedures


• Proactively lead and promote high levels of customer service


• Train, mentor, recruit, performance manage and allocate duties to the Concierge as and when required.


• Lead and Motivate team


• Oversee and ensure integrity of Lost & Found register, mobility services records and POS transactions.


• Implement Marketing initiatives and activities as directed by the Retail Manager.


• Annual budgeting and business planning for Concierge Services


• Reviewing of rostering


• Managing Client/Stakeholder relationships both internal and external


• Meeting with retailers to discuss their needs and any issues relating to Concierge services


• Day to day operational management of Concierge services


• Coaching and Development of Concierge team


• Annual review on concierge services and facilitate and perform contract negotiation process


• Management of the Gift Card process

To be successful in this newly created role you will have a Extensive experience within a 4-5 star hotel, retail concierge or service provider with experience in a senior management capacity. This role requires a true leader who can take ownership of the operation as well as demonstrate strong relationship building abilities to ensure the utmost in customer satisfaction. You will demonstrate exceptional customer service skills and interpersonal skills and strong knowledge of the Sydney Tourism attractions.  
 
Salary, Benefits and Future Opportunities
 
As a vertically integrated shopping centre group we give employees ample opportunity to diversify their careers and learn about the company's many divisions, which combined contribute to us being the industry leader. Our success is built on the drive and commitment of our people. We will recognise your talent and your skills and we'll reward you for them. We offer an attractive salary you would expect from a large successful global employer as well as a very wide range of non cash benefits and other incentives.
 
 
 

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