Helpdesk 1st Level - MS Office – Global Law Firm - Role of 2009!

 

***Looking for someone who enjoys supporting MS Office and other corporate applications and NOT looking to follow the infrastructure path - Helpdesk Support experience  in the Legal industry favourable but NOT essential. This is NOT an infrastructure support role*** 

• First Class Helpdesk in a Global Law Firm!
• Cutting edge best of breed technologies
• Collaborative Culture, Staff Development and Training  
• OFFER: $45-50k Base + Super
• PERKS: Gym membership, Staff discounts inc. corporate loans
• LOCATION: Sydney CBD

Please only apply if you fit this description:

• Application Support experience on a professional services helpdesk - MS Office , Outlook and other  (Keystone and other legal apps. favourable)
• Bubby, enthusiastic, "can do", customer service driven personality
• Exceptional communication skills - written and verbal
• Willing to work roster shifts!
• Really want this job!!! (you should)

Responsibilities include:  

The helpdesk team services the firm across Australia and provides professional and timely telephone support to staff on a variety of technology issues.

• Answering ????? ????? all helpdesk calls within service level timeframes
• Recording all incident and resolution details in the helpdesk call ????? ?????
• Identification of reoccurring ????? ????? contribution to problem resolution and training needs analysis
• Etc. etc. you know the drill…

If you feel that you are the right fit for this role please call ????? ????? on (??) ???? ???? for further information…

For loads of FREE JOB SEEKING TIPS that will HELP YOU!! - mycareer.com.au