Support Team Leader - Java J2EE / Web Apps - Global Banking & Insurance Firm

 

Exp'd Applications Support Team Leader reqd

Experience support Java, J2EE/OO apps reqd

Global Banking & Insurance firm

Support Team Leader - Java J2EE Web based applications - Global Banking & Insurance firm.  Global Insurance, Banking & Financial Services firm requires an Applications Support Team Leader to join a new support group supporting a large Insurance business running a core Java web platform. The Applications Support Team Leader will take responsibility for a small support team (2-4) supporting a fast growing Insurance business - direct and via brokers.

Your key responsibilities will be -

• Providing team leadership on day-to-day support activities with a hands on approach and acting as escalation point for incidents or queries
• Prioritising and working with the Ops team to ensure resolution of day-to-day systems issues and client requests in a timely manner  
• Driving global service improvement processes and procedures based on best practice and relevant ITIL processes.  
• Managing the pipeline of application changes / enhancements and running weekly prioritisation meetings  
• Management of Operational projects ranging from infrastructure / software upgrades, to business-driven enhancements  
• Establishing strong relationships with business users and IT teams  
• Reporting of support related activities  
• Have a pro-active approach to identifying and addressing IT risks and vulnerabilities  
• Promote and highlight good risk management behaviours to all levels within the team 

To be successful in this role, you will have - 

• Solid understanding/experience in Java & ideally J2EE technologies and web applications  
• Experience managing small sized support teams which provide first line & 2nd line applications support  
• Enjoy a fast-paced team environment and will thrive on new opportunities and dealing with challenges  
• Demonstrate a professional approach in your dealings, forging strong relationships at all levels across both technical and business areas 
• The suitable candidate may have come from a Java Developer or Support Analyst background, moving in to Applications Support Team Leadership (must have at least 2-3 years Support Team Lead experience)

To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact ????? ????? on (??) ???? ????. Remember to quote Job Ref No. 36-32730.