Mainframe Customer Support Manager
Global Software Organisation
Sydney Based/ Excellent Salary Package

• A strong understanding of computer technology and how it is utilized to solve business problems.
• Experience using reporting tools and creating reports to track key elements of support.
• Experience using issue management software to track and report on customer issues.
• Global team environment with focus on providing customer solutions as one team regardless of customer location.

• Main Frame knowledge
• Escalation and critical situation handling
• Must have lead a team of at least 6 members for more than 3 years
• Budget control in various economy situations
• International IT business experiences, cultural awareness in different geographical regions
• Solid experience in a customer facing environment managing a large and successful team.
• Experiences with Enterprise customers
• Supporting customers in different geographical regions
• 24 x 7 flexibility
• Excellent written and verbal communication native and English language

 To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Nicole Gulliver on 02 9216 4000, quoting Ref No. #1796-MH1044.