Support Team Leader - SQL Server / MS Web Apps Enviroment - Banking

 

Applications Support Team Leader reqd - lead a small team of 3-4

Global Investment Banking & Financial Services firm - Microsoft apps environment

Perm role + Banking Bonus/Package

Support Team Leader - Applications / Operations - SQL Server / MS Apps Envrionment - Global Investment Bank. High profile M&A/Investment Banking area of this leading global financial services firm requires an experienced Applications Support Team Leader. Working closely with the business the Support Team Leader wil lead small team (3-4) supporting, maintaining & enhancing a range of applications - predominantly SQL Server / ASP / .Net / C# based.

Key Responsibilities -

• Support and upgrades of the group’s core Document Management System - Autonomy Worksite - as well as related applications
• Managing small sized operations projects
• Building and maintaining relationships with key business stakeholders and WorkSite users
• Managing a small support team in Sydney as well as working with a global Operations team
• The ability to quickly establish requirements and work with the business to deliver the most appropriate outcome
• A structured and consistent approach to problem solving and application support is essential.

Required Skills & Experience -

• At least 3 years experience leading applications support or similar apps based teams
• Experience with support of mission critical systems in a high pressure environment
• Experience managing small sized support teams which provide 2nd/3rd line support of business critical applications
• Experience in Microsoft SQL Server, ideally 2005 and Windows Server, ideally 2003
• Excellent customer service capabilities & strong communication skills
• Demonstrated problem solving / trouble-shooting ability/experience
• Experience supporting packaged or in-house developed Microsoft based applications - C#/.Net/ASP, ideally across Document Management or Content Management, CRM or similar - imperative. Exposure to Sharepoint or similar also of interest 
• Demonstrated experience working with/managing software vendors
• Prior financial services/banking IT industry experience of benefit but not imperative

To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact ????? ????? on (??) ???? ????. Remember to quote Job Ref No. (??) ???? ????.