Based in the CBD, our client is a dynamic telecommunications company, building a state of the art, best in class contact centre to deliver outstanding customer service to their clients. They are going through the process of in-sourcing, from using external vendors and this is a challenging and essential role, where you will be able to see the results of your actions.
You will be responsible for managing the end-to-end infrastructure requirements for their new contact centre, including data and telephone services, desktop, telephony platform, workforce management tools, QA and monitoring, queue management, enhanced IVR, performance reporting, disaster recovery plans and web integration.
Once the selection and successful implementation is complete, you will be required to support operational infrastructure requirements around a 24x7, 40 seat contact centre.
To be successful in this role you must:
- Expert technical configuration understanding of leading telephony platforms eg Interactive Intelligence, Genesys, inc IVR, ACD, CTI, WFM, predictive diallers and call ????? ?????
- At least 2 years of proven experience and demonstrable effective delivery in a similar role
- LAN/ WAN trouble shooting skills
- Proactive and can do attitude with excellent communications skills
This is an exciting and challenging role to be involved from the ground up.
Please note that only successful applicants will be contacted for interview.
To apply online, please click on the appropriate link below. Alternatively, please contact ????? ????? on (??) ???? ???? or ???@???.??? Ref No. KA-1841-IM1
