Tour Guide
Tourism Icon
Enrich our Customer's Experience
Strong Performance Element
At the Sydney Opera House, our guides take visitors on an emotional journey inside the world's most recognisable sails, engrossing them in a story to rival any opera plot with its dramatic twists and turns. They assist visitors to experience this miracle of architecture and engineering, a work of art that came into existence against impossible odds to become one of the busiest performing arts centres in the world.
Reporting to the Tourism Operations Supervisor, you will work as part of a dynamic and customer orientated front-line tourism team conducting a range of guided tours, including ‘The Essential Tour’ which is delivered with the assistance of audio-visual technology. This is a great opportunity to be involved in the delivery of tours and services in one of the world’s most iconic tourism landmarks and vibrant performing arts venues
SELECTION CRITERIA
1. The Tour Guide must be highly skilled in customer relations and service. The position requires a patient, respectful, and flexible approach to the different groups visiting the Sydney Opera House including a high volume of international visitors.
2. A physical challenge is presented by the unique design of the building, the nature of the work performed and the need to maintain a quality standard of service, a degree of physical fitness is essential.
3. Tour Guide’s are required to maintain a comprehensive and general working knowledge of the House and presenter products both to support tours and appropriately redirect queries beyond their expertise.
4. The Tour Guide is expected to undertake clerical and administrative duties to support the operation of the department; this includes monitoring ????? ????? resources for the Guided Tours office such as the brochure range.
5. Highly developed communication and interpersonal skills, must be articulate and have public speaking and presentation skills. A strong commitment to and skills in, customer service are essential.
6. Capacity to work unsupervised and as part of a team. A degree of creativity is required both practically and artistically, including the ability to improvise.
7. Time management, planning and organisational skills, including an ability to prioritise tasks and workloads on a daily basis, are essential
8. Promotional skills in order to promote SOH and presenting partner products, and other associated duties.
Due to the seasonal nature of the tourism operation we have periods of higher and lower activity, our high season being December through to February each year. As a result, we are recruiting seasonal casual positions with the majority of work available December 2009 through to February 2010. The position is covered by the SOH Enterprise Agreement 2006 and attracts an hourly rate of $29.80 per hour inclusive of standard shift penalties, and casual loading.
EMPLOYMENT CONDITIONS:
Job Status: Seasonal Casual
Position No: SOH123
Salary Package: $29.80 per hour (inclusive of casual loading and standard shift penalties)
Salary Notes: This position is covered by the SOH Enterprise Agreement 2006
Successful applicants will be required to undergo extensive training early in December 2009 followed by buddy-shifts with experienced Tour Guides in mid December 2009.
All successful applicants must be available to attend training dates listed below, please ensure you can attend all training dates prior to submitting application;
Day 1 - Monday 30 November 2009: 9am – 5.30pm
Day 2 - Wednesday 2 December 2009: 9am – 5.30pm
Day 3 - Friday 4 December 2009: 9am – 5.30pm
Day 4 - Monday 7 December 2009: 9am – 5.30pm
Day 5 - Wednesday 9 December 2009: 9am – 5.30pm
Day 6 - Friday 11 December 2009: 9am – 5.30pm
TO APPLY: Applicants must address all the selection criteria and submit their resume online mycareer.com.au and follow the links to our career page.
INQUIRIES NAME: Sarah Vella
INQUIRIES PHONE: (??) ???? ????
INQUIRIES EMAIL: ???@???.???
APPLICATIONS CLOSE MIDDAY FRIDAY 6TH NOVEMBER 2009
Sydney Opera House is an equal opportunity employer
