Billing Implementation Specialist, Business Support

 

Telstra Customer Care

Billing Solution

Sydney or Melbourne

Telstra is transforming from a 20th century Telco into a 21st century media communications company. Our end game is to win in the market and deliver a superior customer experience. Our progress thus far is the product of our people's commitment, passion, dedication, expertise, skill and knowledge.
 
You will be accountable for the implementation and review of implemented 'off tariff' pricing contracts and billing solutions for all 'off tariff' Telstra customers. This will occur as part of a customer bid / tender, renegotiation of existing contract or new direct sales opportunity and focus on the accuracy of the customer's contract versus the bill, pricing approval and core billing systems.
 
During ????? ????? you will manage the implementation of customer contracts and billing solutions as designed by the Billing Solution Design team while providing outstanding customer service during ????? ????? of accurate 'off tariff' pricing and customised billing solutions
 
To be considered suitable for this opportunity you will posses the following attributes;-

• Working knowledge of the billing process workflows, and associated procedures
• Demonstrated willingness to accept responsibility, take initiative and work both independently and as a member of a team
• Demonstrated ability solving problems/issues, analytical skills
• Lateral thinking skills and a high level of attention to detail
• Time management skills as well as good scheduling/organisation skills
• Process orientation
• An understanding of SFOA, and Customised Pricing methodologies
• Customer relationship management and strong stakeholder management
• Proven experience in an IT or Telco environment
• Strong background in either a customer service or pre-sales support role
• Ideally you will have extensive working knowledge of Telstra's billing systems and processes

If you come from a similar role or posses the above mentioned attributes we welcome your application today.
 
We have fantastic infrastructure, technology and assets but, that isn't what makes Telstra great.  It is our people that really make Telstra. We want you to reach your full potential and we have the managers to actively help you get there.