- A critical role supporting major clients on the Sunshine Coast
- Desktop support
- Field based - own car is essential
THE COMPANY Unisys provides high-level services in outsourcing and infrastructure services, consulting, and systems integration, combined with powerful enterprise server technology. We specialize in helping organizations use information to create efficient, secure business operations that allow our clients to grow and achieve their business goals.
THE ROLE
The Field Services Engineer position is a critical role in the delivery of contracted services to Unisys Clients. Working as part of a professional team throughout Queensland, you will be responsible for providing desktop systems support, hardware & software services as well as assistance with server account management and LAN/WAN support. You will deliver these services via either desk-side, onsite support or remotely via systems management software.
You will be required to;
• Diagnose and resolve problems with either desktop operating systems or desktop applications, users are primarily on Windows OS
• Diagnose and resolve hardware problems for devices under asset management
• Implement approved/authorised hardware &/or software service calls
• Track and record all actions taken in the Incident Management System
• Invoke escalation procedures as required
• Manage workflow to ensure that relevant service levels and key performance indicators are met
• Project implementation task when assigned
• Provide assistance to other skill groups in the resolution of incidents
• When on-site undertake necessary administrative tasks (eg. Backup tape)
• Work closely with the Service Coordinators to schedule and complete tasks.
KEY SKILLS
• Strong Customer Service ethic and focus
• Strong oral & written communication skills
• Sound skills in workflow planning & management
• Be able to demonstrate a logical approach to problem solving
• Self motivated and goal oriented
• Strong PC, LAN, WAN skills
• Sound knowledge of, Windows, Active Directory and MS Office suites
• Current drivers' license
• Relevant technical certifications (eg Microsoft MCP; A+; Cisco) are desirable
• Own vehicle (Car) is essential
If you believe you can meet the above criteria, we would like to hear from you!
Jenny Massey
Recruitment Consultant
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