Technical Expert

 

Permanent Position

Melbourne location- Clayton

Exposure to the Telstra's state-of-the-art Global Operations Centre

Telstra is Australia's leading communications provider and an employer of choice, with a reputation for being first to market with innovative products using emerging technologies.

 

Job Snapshot: 

 

Due to expansion in the team a new role has become available for a Technical expert with a functional slant to their role. The purpose of this role is to apply functional business analytics skills to gather requirements and design processes and write documentation. You will also provide complex technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

 

Specific Accountabilities:

• Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra
• Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures
• Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra
• Prepare process documentation to describe how networks, infrastructure, products and services operate
• Provide input into and maintain technical documentation

Specific Capabilities:

 

• Establish and maintain effective working relationships with peer groups and key internal stakeholders and where applicable, manage key external stakeholders relevant to the achievement of business objectives
• Solid understanding of the practicalities of implementing Information, Communications and Technology (ICT) solutions
• Wide range of technology skills and experience in several of the following: Operating Systems, Networking, Telecommunications and Systems Development
• Experience with the Telstra Delivery Process (TDP), specifically Ideas Development, Solution Definition, Design and Build, Solution Implementation and Solution Effectiveness
• Knowledge of Information Technology Infrastructure Library (ITIL) including asset, incident, problem, change and release management
• Excellent communication skills, both written and verbal
• Demonstrated mentoring ????? ?????
• Background in telecommunications would be highly beneficial

When you think about Telstra, it's the people who make it a success so if you can see yourself excelling in this role hit the Apply Now button now!

Telstra, imagine the possibilities.