Field Support Technician

 

CBD Based

Permanent Position

Field-Based, Level 2/3 Support

Telstra is Australia's leading communications provider and an employer of choice, with a reputation for being first to market with innovative products using emerging technologies.

 

We are keen to acquire the talents of an experienced Level 2/3 Field Support Technician to assist Telstra Business customers with the installation and maintenance of broadband devices.

 

Your role will include the provision of Telstra Business support products. Custom Networking, Advanced Networking, IT services on demand and RSS (Router Support Services)

 

Key Accountabilities:

• Install, setup and maintain IT networks
• Communicate technical information into non-technical terms and converse with a broad cross section of customers  
• Draw upon your strong analytical diagnostic and problem solving skills
• Take ownership of complex issues and faults, following them through to resolution and/or escalating where required
• Take full ownership of customer issue resolutions end-to-end
• Provide mentoring ????? ????? junior colleagues to build their skills and capability

Essential Attributes:

• Strong, demonstrated experience working closely with Cisco products and broadband technology
• Cisco certification(s) - at least to CCNA level (mandatory)
• Strong, demonstrated experience working closely with MS Exchange
• Outstanding written and verbal communication skills
• Strong experience in a technical customer service desk or a phone based customer service role
• Excellent knowledge of computer troubleshooting including diagnosing, installing and repairing ????? ?????, hardware and software Internet security, firewalls and Anti-virus/spy ware knowledge
• Current, valid Australian Drivers License

When you think about Telstra, it's the people who make it a success so if you can see yourself excelling in this role hit the Apply Now button now!
 
Telstra, imagine the possibilities.