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Service Desk Analyst (12 Months)
12 month fixed term
Service Desk
12 Months Fixed Term Contract
At Sinclair Knight Merz (SKM), we've built a reputation as a business that focuses on developing our people, and giving them every opportunity to improve. We are a multi-disciplinary engineering ????? ????? company with more than 6,000 people working for us across 16 countries. There's never been a better time to join us as we look toward the future.
One of the cornerstones of our success has been our IS Group's innovative approach to scalable technology.We are rapidly moving into collaborative technologies to support our sustainability strategy, and have a number of technology programs to enable our business strategies. With a strong culture of teamwork and a collegiate structure that empowers our people, you will get the opportunity to work alongside our great people to further cement IS as a true business partner. Driven by achievement and excellence, you will be an integral part of our innovative IS team, servicing our internal clients.
We are now seekinga Service DeskAnalyst for a 12 month fixed term contract, with potential to go permanent. As our Service Desk Analyst you will answer and log all phone and email Service Desk queries and incident notifications.You will provide first & second level phone support for all incoming Service Desk incidents and requests, via both incoming phone calls and emails.You will manage your own time and prioritise tasks to ensure that our internal customers are dealt with in a helpful and responsive manner.
You will have previous experience in providing phone support and using Desktop management tools.You will possess various hardware and desktop application troubleshooting skills and will have a basic understanding of networking. You will possess an excellent phone manner and exemplary communication skills (both written and verbal).
To apply please click on the link or contact Kaya Lee - Regional Recruitment Specialist on (??) ???? ????.
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