Service/Sales Co-ordinator-North Syd–12 month Maternity Leave Contract $60K+S

 

North Sydney location

Dynamic and fast paced company

Communications & IT industry

Our client located in the heart of North Sydney is seeking an experienced administration co-ordinator in this dynamic and global communications and IT Company.

This is a 12 month maternity leave contract with the possibility of extending or going permanent.

 

Are you available to start ASAP and have extensive service and sales co-ordination experience?

 

The role:

• Entitle, validate, enter and manage customer orders from end to end
• Quote customers on services, installations/implementations, repairs, and maintenance contracts – new and renewal
• Take appropriate action to ensure customer issues are resolved in a timely and professional manner
• Maintain business to business relationships by interfacing with channels, distributors, internal departments and directly with global customers
• Generating, customizing and analysing reports for the use of internal and external customers
• Follow-up various issues with Sales / Account Managers to ensure customer satisfaction
• Process Purchase Orders
• Maintain the database to ensure maintenance contracts, customer details, and relationship information, audit trails, hardware details are entered and updated correctly.
• 80% Administration and communication via email, 20% Communication over the phone.

Experience needed:

• 3 years + + service and sales co-ordination and administration experience
• Able to articulate and draft an email to customers based in Asia English is their second language
• Exceptional time management, reporting & analytical skills
• Ability to balance the needs of the customer with the company's objectives
• Excellent communication skills – written and verbal
• Strong commitment to quality customer service delivery
• Ability to work in a team environment
• Strong planning and organizational skills
• Effective team building and leadership skills
• Ability to multi task and work to tight deadlines
• Well groomed, warm, bubbly and friendly
• Microsoft suite – Intermediate Word & Excel
• Siebel – Business Applications (CRM, Analytics/Answers)
• Sales force

Please send your resume to ???@???.??? REF: (LK1877)

 

Please note: Only short listed candidates will be contacted for interviews.