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Team Manager, Customer Care

Only Specialist Life Insurer listed on ASX

Convenient Milsons Point Location (Opposite Train Station)

Competitive benefits & reward - onsite gym

About TOWER

TOWER is a dynamic Australian company with a rich heritage and great team of people who are forging a strong competitive mark in the life insurance and investment industries. People are the very essence of our success at TOWER and through our strong values based culture we thrive on our team based approach to getting things done. Over and over our market reputation is reinforced by our ability to pick up major industry awards year after year.

For further information about TOWER please see mycareer.com.au

About the Role

Based within the Service Centre in our Retail Division and reporting to the National Service Centre Manager, this role is responsible for leading and managing TOWER’s Customer Care team, driving initiatives to deliver outstanding and continuously improving service to TOWER’s customers.

Key responsibilities include:

Leading, motivating and developing a team of up to 10 Customer Care Consultants;

Driving the improvement of customer service to exceed expectations of external and internal stakeholders;

Handling escalated enquiries and liaising with the complaints resolution department as needed;

Nurture mutually beneficial relationships with other internal customer facing teams to ensure seamless customer management throughout TOWER

About You

You will have prior experience in successfully managing a small to medium sized team, ideally in a call ????? ?????. Your experience within Financial Services and knowledge of the Life Insurance Industry will ensure your application stands out from the rest.

You will have demonstrable experience in ensuring ????? ????? and highest levels of customer care.

Above all your strong communication skills, leadership capability and change management mindset will ensure your success in this role.

Whilst not essential, RG146 compliance will be looked upon favourably.

If you would like further information about this role, or would like to apply, please contact ????? ?????, Talent & Careers Manager at ???@???.???

Applications close: Friday 23 October 2009

Note for recruitment agencies: We have preferred suppliers in place. We therefore do not welcome speculative enquiries from other recruitment agencies.