Senior Contact Centre Officer International Recruitment Services

 

Leading international university

Innovative and creative environment

Caulfield campus

The Opportunity
This full-time position is a new initiative for Monash University. The successful applicant will be the first point of contact for telephone, web and email enquiries from prospective international students. This position will also be responsible for conducting phone and email marketing campaigns aimed at converting selected enquiries into course applications.

Strong oral and written communication skills including an excellent telephone manner are mandatory. Experience in a customer service/sales environment and/or high volume contact centre is essential.

The role is ideal for a person who is passionate about interacting with people, who finds fulfilment in helping customers to meet their needs and has experience in dealing with people of a variety of cultural backgrounds.

Located at Caulfileld.

All applications should address the selection criteria. Please refer to "How to Apply for Monash jobs' below.

The University
Monash University has a bold vision - to deliver significant improvements to the human condition. Distinguished by its international perspective, Monash takes pride in its commitment to innovative research and high quality teaching and learning.

The Benefits
Remuneration package: $54,458 - $62,554 pa HEW Level 5 (includes employer superannuation of 9%)

This role is a full-time position, however flexible working arrangements may be negotiated.

Monash offers a range of professional development programs, support for research, study and overseas work, generous maternity leave and flexible work arrangements.

Duration
Twelve-month appointment

Location
Caulfield campus

Enquiries Only
Ms Lynne Johnson on (??) ???? ???? or email ???@???.???

Ref No
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Applications Close
Monday, 9 November 2009