Collateral & Outputs Lead
Collateral & Outputs Lead – Retail Transformation
- Melbourne Role
- 12mth Contract
Join Origin and become part transformation program designed to re-engineer systems and processes across the Origin Retail business and improve operational efficiency & customer experience.
Reporting to the Business Capability Manager Retail Transformation, the purpose of the Collateral and Outputs Lead is to plan and project-manage collateral and invoice schedule deadlines for the program. Specific accountabilities include:
- Collateral identification of all invoices, contract collateral, customer correspondence and online content
- Invoice indemnification of different versions and application of business rules as defined in Billing stream Business Process Design Documents (BPDD)
- Third party vendor approvals for invoice design and layout.
- Ensure all customer correspondence and invoice deliverables are met on time to ensure go live remains as scheduled (within tight time constraints / deadlines)
- Scope and develop online and other electronic communications (SMS, email etc.)
- Manage business readiness for change to process, including:
- Project-manage collateral schedule and deadlines
- Collateral design and layout
- Support BAU in managing mail house relationships
- Manage program timelines around collateral deliverables
- Collate all current customer outputs and collateral
- Contribute to and collate all future outputs from Business Process Design Documents (BPDD)
- Complete collateral templates for design and layout of new or changed collateral
- Manage the challenges of time constraints of tight deadlines in a project environment
To be successful within this role you will have strong communications & documentation experience, ideally gained within a transformation program. Your stakeholder management and leadership qualities are exceptional and you thrive in a role that is results and deadline driven. Tertiary qualifications within business, communications or related discipline will be advantageous.
Our people are passionate about what they do and truly embrace our values of care, listen, learn and deliver to make a difference together. Join us, a leader in sustainability, and be a part of our exciting journey. Contact Louise Colreavy (??) ???? ????) to find out more or apply via the link below.
Our growth means new opportunities are emerging all the time. Set up a job alert and be the first to know about them.
Origin is an equal opportunity employer and committed to continuous improvement in the sustainability of our environment, social and economic activities.
