Level 1 & 2 Service Desk position.

 

LEVEL 1&2 SERVICE DESK ANALYST.... 

 

• Port Melbourne Location with undercover parking on-site.  
  
• Offering ????? ????? $50,000 Package based upon your previous experience.  
  
• With on-going Training & a strong focus on your career progression.  
  

  

Our client, a Global Organisation who are projecting rapid growth, are seeking to bring ????? ????? a person who thrives on providing exceptional Customer Service, providing quality professional IT Support, technical diagnosis and fault resolution/management for all of our clients Australia/NZ stores and related business units.
 
The responsibilities for this role will include: 

• Handling incoming Technical incidents via phone/e-mail/remote access and thoroughly documenting all activity.  
  
• Diagnosing and resolving a wide range of their stores and business units technical issues.  
  
• Conducting store visits where required.  
  
• Working individually and as a part of a team developing Service Improvement Plans.  
  

To be considered for this position, our client is looking for: 

• Strong Customer Service experience.  
  
• A person with ideally (not a must) having a minimum of 6 months IT experience within a similiar Helpdesk position.  
  
• Ideally having a competent level of hardware/software trouble-shooting ability.  
  
• A person with excellent communication skills both over the phone and via e-mail.  
  
• Ideally knowledge of or experience with using and/or installing Linux Redhat, even if you have tinkered around with Linux at home.  
  
• An IT Qualification.  
  

To be considered for this fantastic opportunity, please send your resume in Word Format to ???@???.??? for a confidential phone chat, please call ????? ????? (??) ???? ????.