CRM Systems Support

 

- CBD Location  
- Relaxed and Friendly environment  
- Varied role with stability  
A reputable CBD based institution seeks the services of a Systems Support specialize to provide efficient administration and operational maintenance of a CRM system. This is a varied role that will keep the successful incumbent challenged! 
  
More about the role…  

• Administer all aspects of the CRM system, including g configuration and maintenance  
  
• Report on system defects to the vendor for timely resolution  
  
• Be the subject matter expert for the system, including process change development, manual creation and training as required  
  
• Support and train users on the systems functionality  
  
• Write specifications on new functionality based on business requirements – and liaise with the vendor through this development process  
  
• Support other systems, including knowledge management system, web content amongst others  
  

  
You must have the following skills and experience in order to excel in this role…  

• Solid experience with a variety of systems, including administration and maintenance  
  
• Ideally you will have experience in CRM systems support and administration  
  
• Demonstrated IT skills in MS suite of products and enterprise databases  
  
• Experience in web development and HTML, CSS and XML advantageous  
  
• Reporting tools such as Business Objects, Crystal Reports etc is highly regarded  
  
• Ability to develop reports from data in various systems, including CRM, to be presented to senior management  
  
• Experience within a dynamic environment, and previous contribution to process changes  
  
• Excellent communication, presentation and organisation skills  
  

  
To register your interest in this opportunity, please ‘Apply Now’ using the link below. Please attach your confidential resume in Microsoft Word format, and if you have been successful in your application, you will be contacted within 3 business days.