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Youth Program - Certificate II in Customer Contact
As part of our focus on learning & development UCMS is currently running an 8 day Employment Program assisting motivated and dedicated members of the public to gain the nationally accredited Certificate II in Customer Contact and kick-start their new career (see below for eligibility criteria).
We cover the following:
- Goal Setting
- Time Management
- Basic IT skills (including Microsoft word/Microsoft Excel/E-mail and Internet)
- Resume writing
- Interview skills
- Sales
- Customer Service
- Communication skills
- Dealing with difficult customers including conflict resolution
These skills will assist you in gaining employment across a number of industries including:
- Retail
- Customer Service
- Sales
- Hospitality
In order to be eligible to apply, you must:
- Be under 20 years of age as of January 1st 2009
- Be an Australian Citizen or Permenant Resident
- Must not have completed VCE or equivalent or Certificate II or higher qualifications
- Be available to attend our training course from 9.30am – 3:30pm Mon to Thurs over two consecutive weeks
Our qualified trainers will provide you with a fun and supportive training environment to ensure you are “job ready” and have the skills and knowledge to take the next step in your career.
Please direct your enquires to Jarrod on (??) ???? ???? or Kim on (??) ???? ????.
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