Team Leader - Portfolio Collections
Lead a growing team of portfolio debt collections operators focussing on training, client account management, and quality control for our operators. Experienced in training preferred.
- Skip Tracing experience required and debt collections experience highly desirable
- Training provided
- Friendly working environment
Company Profile
Dun and Bradstreet is a leading provider of credit information, debt collection & receivables management services. We assist organisations maximise their cash flow, using our intimate knowledge of debt recovery, sophisticated analytical tools and our great people.
Role Responsibility
We ensure you are continuously learning via our “Good Boss Leadership” program – a 6-month leadership program developed in-house. In addition, we encourage each Team Leader to use the Executive Coach for one-on-one mentoring.You will be supported with state of the art performance analysis data and reporting.
Your daily responsibilities include:
- Delivering ????? ????? levels as per Client requirements on a daily, weekly and monthly basis;
- Coaching & development of your collections staff;
- Monitoring ????? ????? performance for quality;
- Pursuing & implementing opportunities for continuous improvement; and
- Acting as an ambassador for D&B’s cultural values.
Role Requirements
Your success in this position requires:
- Skip Tracing experience;
- A demonstrated proven track record in meeting targets by managing customer expectations;
- Strong leadership skills;
- Experience working in an outbound Call ????? ?????;
- Excellent verbal communication and active listening skills;
- Ideally skills and experience in call ????? ????? training;
- Customer service focus, high level of work performance standard and ethical values; and
- Sound knowledge of technology, such as MS Office.
Interested? Apply Now. For additional information regarding Dun & Bradstreet, please visit our website: http://mycareer.com.au
