IT Change Manager Operations

 

CBD Based

Permanent Position

Leadership role (Change Management / Production Scheduling )

"Telstra is Australia's leading communications provider and an employer of choice, with a reputation for being first to market with innovative products using emerging technologies."
 
Telstra are seeking to secure the services of a Change / Operations Production Manager to head a team of IT Change Professionals who oversee the IT Change Management process and compliance. The successful applicant will provide IT leadership as it relates to landing / deploying major IT Programs into the production environment while driving effective scheduling and coordination of planned changes and releases into the production environment.
 
Specific Accountabilities:

• Provides management oversight to IT Operations  for complex production scheduling activities (eg. Backouts, data fixes, emergency fixes)
• Oversees scheduling and governance of Major Planned change activity
• Maintain and manage a calendar of all major production events (Business & IT) based on info received from the various groups
• Provides status of production events, planned software releases, business verification activities, emergency fixes, planned outages, etc
• Principle point of contact for all queries in relation to Major Planned change activity potentially impacting the production environment.
• Maintain policies and processes relating to IT Change Management 
• Define, implement and monitor process measurements and targets
• Enforce the execution of the process across the organisation
• Identify and address areas for improvement
• Establish cross functional skill set across team

 Specific Capabilities:

• Extensive experience in all aspects of  Production Scheduling and IT Change management.
• Extensive experience in all aspects of IT Service Level Management and end to end service delivery
• Demonstrated ability to communicate effectively with and influence technical staff / business people and senior management.
• Demonstrated Track record of negotiating with decision makers
• Strong communications and persuasive skills.
• Ability to clearly and concisely express information, ideas and or concepts  (verbally and  in writing) and be able to present information effectively to a wide range of audience using a variety of communication means
• Capacity to deliver results, drive issues to closure, set high standards of performance and pursue challenging goals.
• Ability to negotiate with providers & vendors and understand and manage within a contractual relationship
• Experience with iTAM 7 Service Management System (Remedy) 

When you think about Telstra, it's the people who make it a success so if you can see yourself excelling in this role hit the Apply Now button now!

Telstra, imagine the possibilities