- North Sydney location
- Audio & Video Conferencing
- Microsoft Server , OCS and SQL certifications needed
Sensational opportunity to join and absolute market leader inn the telepresence space
Responsibilities:
Provide a high level of technical support for the audio and video conferencing multipoint servers to international service providers.
Provide tier 2 and tier 3 customer support for international service providers.
Participate in an on call / call out rota which enables 24x7 support (by phone and / or site visits) to service provider customers.
Contribute in ensuring we maintain a ROA centre of excellence for the support of all present and future products.
Assist with valid technical referrals to the Escalations team.
Provide input for key customer accounts, contributing to regular technical reviews.
Undertake specific project work, as directed by the Technical Support Manager
Qualifications
3 years experience in a customer facing technical support environment.
In depth knowledge of telephony (including ISDN / Q.931 / DASS2 / DPNSS) and an ability to apply this knowledge to resolve complex issues.
Good knowledge of conferencing solutions from a service provider perspective i.e. audio, video bridges etc.
Knowledge of networking, LAN protocols, network topologies etc.
Good understanding of MS Windows and UNIX (Sun, SCO) operating systems, PC architecture and BIOS.
Demonstrably good understanding of IP.
Familiarity with firewalls, routed networks, video/audio across IP etc.
Experience of supporting videoconferencing and audio-visual equipment. - beneficial but not esential
Ability to travel throughout APAC as required, often with little notice.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Rochelle Sabar on 02 9270 1777, quoting Ref No. RS6574.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
