Contact Centre & Speech Sales Specialist

 

Solution Sales - Contact Centres

Canberra Based

High Profile Iconic Brand!

In this role you will be accountable for the achievement of the relevant portfolio Sales & Revenue targets as well as a set of Key Performance Indicators. Customer Satisfaction will also be a very important and measurable accountability.
The successful candidate must have a demonstrable track record in Contact Centre Solution selling. Product knowledge and its application to business and associated benefits is required! An understanding of current & future trends in Contact Centre technology and markets is key.

The Sales Specialist - Contact Centres Solutions, will be responsible for:
* Meeting revenue targets
* Meeting Sales targets
* Developing a sales pipeline
* Exceeding measured customer satisfaction standards
* Forecasting of revenue and sales
* Compliance with bid processes, disciplines and governance
* Relationship with key stakeholders including Sales Specialists and AE community
* Clear understanding of the pipeline and a prioritisation of activities that will drive revenue
* Maintaining a professional and positive attitude in the face of adversity and challenging times
* Supporting other Sales Specialists as required and taking accountability for wider team initiatives when they arise
* Sales Engagement, Active participation and contribution to account planning, Customer bids and proposals
* Identifying knowledge gaps and manage a development plan to further knowledge
* Establishing cooperative and deep relationships with partners, vendors and providers, Leverage partner capability in sales process
* Demonstrating and communicating solutions and market offerings

The successful candidate will have:
* Contact Centres Solutions sales experience selling into enterprise and government clients.
* Exceptional interpersonal, presentation and negotiation skills to engage customers, executives and staff.
* Ability to create and communicate the Contact Centre & Speech portfolio proposition.
* Ability to effectively motivate and lead virtual teams.
* Ability to interact powerfully with customer and internal senior executives.
* Ability to articulate and present complex ideas simply and effectively.
* Ability to persuade and influence.
* Understanding of how to position complex ICT solutions