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Customer Service Officer

Salary range $45,540 - $48,382 p.a. pro rata (plus 17% superannuation)

Melbourne Campus at Burwood

0.6 time and continuing

Job reference number: 90422

Closing date for applications: Sunday 8 November 2009

To provide high quality support services and information to all customers on a wide range of administrative processes including, course enquiries, admissions, enrolments, student records, assessments, examinations, graduations, resolution of basic IT queries in relation to username and password and the collection and receipting of payments. The support services are provided and communicated through the Call ????? ?????, Deakin Central Offices, via e-mail and other on-line facilities.

Principal Accountabilities:

To provide information on course enquiries, admissions, enrolments, students records, fees, assessments, exams and graduations.

To provide information on University processes and procedures.

To provide academic transcripts, ID cards and information on the university’s administrative processes and procedures in relation to students.

To receipt monies received over the counter, balance takings, produce banking reports, prepare banking and perform end of day process.

To resolve basic IT queries, particularly Deakin username and password and IT access.

Operate the University Switchboard for each campus.

Typical Duties:

Provision of information relating to general course information, admissions, enrolments, fees, graduations, and other administrative services.

Work in the Contact Centre, Deakin Central Office, Switchboard and respond to all types of correspondence.

Provision of academic transcripts, student and staff ID cards and parking permits.

Processing over the counter receipts and end of day balancing.

Resolution of basic IT queries.

Collection of data.

Operating and accessing of information using various corporate systems.

Provision of general administrative support for students.

Undertake other tasks as requested by the Director, Manager, Co-ordinator or Team Leader.

For a full copy of the position description, and to apply online, please visit mycareer.com.au

All applicants are encouraged to provide a separate statement addressing each key selection criteria in addition to providing a resume.

Contact for further information:
Phu Catania on (??) ???? ????