About our Client
This organisation is an Australian icon which is widely viewed as the global benchmark in its sector. One of Australia's top companies it provides a diverse range of services to both the corporate and consumer market. Due to a change in organisational structure, they are doubling the size and turnover of their Brisbane Contact Centre. This is a team sitting across all the separate business units and will grow to over 300 staff and accept over 5 million contacts per year. They are committed to delivering ????? ????? level of customer experience and being a leader in progressive commercial enterprise advancements.
Job Description
The Customer Contact Centre Manager will provide leadership and direction and the management for all communication channels, fiscal responsibility and accountability in the delivery of best practice high quality services to internal and external customers. The position will manage a budget of $15 million as well as approximately 150 staff both directly and through others. The role is part of the Executive Team of the National Contact Centre Channel. You will be responsible for the hiring ????? ????? 50 new staff into the business and ensure they are coached and mentored to deliver a high level of performance within your teams.
The Successful Applicant
You will have extensive experience managing in a multi-dimensional call / contact centre environment ideally in a large corporate of up to 150 people. You will have extensive people management skills and be experienced at managing a team of line managers / team leaders. You will need to demonstrate strong conceptual, creative, analytical and strategic thinking skills and have the commercial acumen to analyse the financials & resourcing levels and how they impact the business. You will need to have a strong track record in recruiting large volumes of staff and the ability to coach and mentor to deliver high performance. You will have well developed influencing skills, and the ability to engage and influence senior stakeholders within the business.
What's on Offer
Competitive Base Salary, Car Allowance, 14.3% super, bonus.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact ????? ????? quoting reference number A(??) ???? ???? on (??) ???? ????.
