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Technical Support Analyst
Contract or Perm
Start ASAP
Product Support -E- Commerce
Our client is looking for a Technical Support Analyst to join their support team. They are looking for someone who is enthusiastic and keen to learn. This is a well established Professional Services business who specialise in the E-Commerce space. Ideally they are looking for someone who has previously worked in product based support, online retail systems. To be considered: - 3 years experience in in Applications Support
- MUST HAVE Strong Analysis skills
- Strong communication skills
- MUST HAVE E-Commerce product support experience
- Web / Internet technologies
- Database technologies
- ITIL Processes (mainly Incident, Problem, change)
- Analysis (ecomm, retail, internet)
- Websphere Commerce knowledge highly beneficial
- Excellent documenetation/ reporting skills required.
Once the clients product has been implemented it is your responsibility to provide on-going support. To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact ????? ????? on (??) ???? ????.
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