Certificate IV in Mediation CHC42308

Course overview

For those with strong conflict resolution and interpersonal skills, a career in Mediation can be fulfilling, allowing you to use your learned techniques to improve the dialogue between disputants, with an aim towards helping the parties reach agreement.

Course structure

Analyse impacts of sociological factors on clients in community work and services, Conduct a sound assessment of a dispute in preparation for mediation, Consolidate and conclude the mediation process, Contribute to OHS processes, Facilitate interaction between parties in mediation, Facilitate mediation processes, Gather and clarify information for the mediation process, Maintain an effective work environment, Manage communication processes to define the dispute, Recognise and respond appropriately to domestic and family violence, Reflect and improve upon professional mediation practice, Work effectively with culturally diverse clients and co-workers, Work within a relevant legal and ethical framework